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Return & Refund Policy
Find answers about warranty coverage, claim assistance, and product care support.
What is your return and exchange policy?
Returns can be requested within 3 business days of delivery. Exchanges can be requested within 7 business days of delivery, subject to eligibility criteria.
Which products are eligible for return or exchange?
Items must be unused, unworn, and returned with all original packaging, tags, certificates, and complimentary gifts. Return requests must be made from the original delivery address.
Are any products non-returnable?
Personalized or engraved jewellery, gift cards, and customized orders are non-returnable. Sale, clearance, and final-price items are eligible for exchange or store credit only.
What if I ordered the wrong ring size?
If you ordered the wrong ring size, we offer one complimentary ring size exchange. Customers are only required to pay a ₹120 shipping and handling charge. The product must be unused and returned in its original packaging. Metal type changes are not eligible for exchange.
How do I initiate a return or exchange?
Contact our support team with your Order ID and reason for the request. Photos of the product may be required, and an unboxing video is mandatory for damage-related claims.
Do you provide reverse pickup?
Yes, reverse pickup is available for most serviceable pin codes. If reverse pickup is unavailable, customers may self-ship the product using a trackable courier service.
Is there a return handling fee?
A ₹120 return handling fee is deducted from approved refunds to cover reverse logistics and processing costs. This fee is waived for damaged or incorrect items received from us
How and when will I receive my refund?
Refunds are processed within 3–5 business days after the returned item passes quality inspection. Prepaid orders are refunded to the original payment method, while COD orders are refunded via UPI or bank transfer.
When will my exchange be shipped?
Replacement products are dispatched after the returned item is received and successfully passes quality inspection. You will receive tracking details once the exchange is shipped.
What should I do if I receive a damaged or incorrect item?
Please report the issue within 48 hours of delivery and share an unboxing video along with photos of the product and package. Verified claims are eligible for a free replacement, repair, or refund.
How should I pack my return?
Please return the product in its original jewellery box, pouch, and protective packaging, along with any included accessories, certificates, invoices, and complimentary gifts. Improper packaging may affect claim eligibility.